Complaints Procedure

We take all complaints seriously and aim to resolve them quickly and fairly. If you are unhappy with any aspect of our service, please let us know.

You can make a complaint by:

• Email: info@blueclaims.co.uk (include "COMPLAINT" in the subject line)
• Post: Complaints Department, Office 116 Regents Pavilion, Moulton Park Industrial Estate, Northampton, England, NN3 6BJ

Please include:

• Your full name and contact details
• A description of your complaint
• What outcome you would like
• Any relevant reference numbers

• We will acknowledge your complaint within 5 business days
• We aim to resolve complaints within 8 weeks of receiving them
• We will keep you updated on the progress of your complaint
• You will receive a final written response setting out our findings

If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you can refer your complaint free of charge to the Financial Ombudsman Service (Claims Management Ombudsman), the independent body that handles complaints about FCA-authorised claims management firms.

You must refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response. The Financial Ombudsman's service is free to consumers.

If your complaint is about the panel partner we have referred you to — for example, about how they are handling your claim, their fees, or their service — please raise it with that firm directly in the first instance. If you are not satisfied with their response, you may escalate as follows:

• FCA-authorised claims management companies — complaints can be referred to the Financial Ombudsman Service (as above).
• SRA-regulated solicitors — complaints can be referred to the Legal Ombudsman. Contact: 0300 555 0333 · enquiries@legalombudsman.org.uk · legalombudsman.org.uk.