Privacy Policy

Blue Claims (a trading style of SOLVO SOLUTIONS LTD, Company No. 14760023) is committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller for the personal information you provide through this website. This policy explains what data we collect, why we collect it, who we share it with, and your rights.

When you complete our eligibility check or contact us, we collect the following personal data:

• Identity data: Full name
• Contact data: Email address, telephone number
• Eligibility data: Whether you had a car on finance between 2007 and 2020, and whether you have already submitted a claim elsewhere
• Consent records: Records of the consents you have given us
• Correspondence: Any information you provide when contacting us

We process your personal data on the following lawful bases:

• Consent (Article 6(1)(a) UK GDPR): You explicitly consent to us sharing your data with our panel partners when you submit the eligibility check form and tick the consent checkbox. This is the lawful basis we rely on for all data-sharing and for any contact by telephone, email, or SMS. You may withdraw consent at any time by contacting us at info@blueclaims.co.uk.
• Legitimate interests (Article 6(1)(f) UK GDPR): For limited internal purposes only — preventing fraud, maintaining the security of our service, and keeping basic operational records of enquiries. We do not rely on legitimate interests for the data-sharing described in section 6.
• Legal obligation (Article 6(1)(c) UK GDPR): To comply with our regulatory obligations under the Financial Conduct Authority for claims management referral activity.

We use your personal data to:

• Assess your eligibility for a car finance claim based on the information you provide
• Refer you to one of our panel partners — an FCA-authorised claims management company or an SRA-regulated solicitor firm — so they can assess your potential claim and contact you directly
• Communicate with you about your enquiry or referral
• Comply with our legal and regulatory obligations under the FCA

By submitting the eligibility check form, you consent to us sharing your personal data as set out below.

Once your data is passed to one of our panel partners, that partner will become a separate data controller for the personal data they receive. Their use of your data will be governed by their own privacy policy, which they will provide to you.

We also share data with:

• Hosting and IT providers: Who process data on our behalf under data processing agreements
• Regulators: The FCA or ICO where required by law

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

If your claim appears eligible, you may be contacted directly by one of our panel partners — an FCA-authorised claims management company or an SRA-regulated solicitor — by telephone, email, or SMS to:

• Discuss your potential car finance claim
• Request additional information or documentation
• Explain their terms of engagement and fee structure, including any conditional fee arrangement

You are under no obligation to engage with the partner firm or to proceed with a claim.

We retain your personal data as follows:

• If referred to a panel partner: We retain a record of the referral for 6 years to comply with FCA and general limitation-period requirements.
• If not eligible or you choose not to proceed: We delete your personal data within 12 months, unless you ask us to retain it or we are required to keep it by law.
• Consent records: Retained for as long as relevant to demonstrate compliance.

Under UK data protection law, you have the following rights over your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, email us at info@blueclaims.co.uk. We will respond within one month.

This website uses only essential cookies required for the site to function correctly. We do not use advertising, analytics, or tracking cookies.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Data is transmitted securely via HTTPS.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

If you have any questions about this policy or how we handle your personal data, contact us at: