How it works
No jargon, no hidden steps. Here's exactly what happens when you check your eligibility.
Check your eligibility
Complete our free eligibility check — just two quick questions. No paperwork needed.
Referred to one of our panel partners
If your details suggest you may have a valid claim, we refer you to one of our panel partners — an FCA-authorised claims management company or an SRA-regulated solicitor firm. They will contact you by telephone, email, or SMS to discuss your potential claim — typically within a few working days.
The partner firm reviews your case
The partner firm will gather details of your finance agreement, assess whether a Discretionary Commission Arrangement (DCA) or other mis-selling applies, and confirm in writing whether they will take on the claim.
Claim submitted to the lender
Once engaged, the partner firm submits a formal complaint to the lender, who must respond under FCA complaint-handling rules. If the lender rejects the claim, it can be escalated to the Financial Ombudsman Service at no cost to you.
Receive your compensation
If the claim is upheld, compensation is paid. The partner firm will deduct their agreed fee — disclosed to you in writing in advance and subject to the applicable fee cap (FCA cap for claims management companies, SRA rules for solicitors) — and transfer the remainder to you.
You don't need a claims management company to make a claim.
You can complain directly to your lender for free and, if you're not satisfied with the outcome, escalate to the Financial Ombudsman Service at no cost. Using a claims management company does not necessarily mean your claim will be resolved more quickly or with a better prospect of success.
Ready to check your claim?
It takes less than 2 minutes. Find out if you're owed compensation for mis-sold car finance.
Start Your Free Check